Master VA Benefits Advisor

Position Type: Full Time

Expected Start Date: 28 September 2020

Job Location: Fort Campbell, Kentucky

Country: United States

Travel Requirement: Up to 50%

Salary Type: SCA

Level of Education: Bachelor’s Degree preferred, years of experience and/or military experience may substitute


Years of Experience: More than 5 years


Description: Conduct VA transition activities in support of the Transition Assistance Program (TAP). Transition support includes conducting standardized VA Benefits and Services Briefings, one-on-one engagements, pre-separation counseling support, military life cycle (MLC) events, Capstone events, and warm-handover support. Master Advisor’s provides leadership and subject matter expertise in management and technical areas such as training, logistics, policy, data management, and program controls. Conducts training to other Benefits Advisors using knowledge of concepts, practices, and procedures consistent with adult learning theory. Serve as a Master instructor delivering established curriculum, training tools, and ensuring course content and delivery methods follow established training objectives. Identifies possible course material revisions based on instructor and participant feedback or suggestions.

Supports the Site Lead with staffing, event management and logistics activities at assigned installation; ensures integrated and proactive communications, quality management and risk management practices.


Responsibilities may include:

  • Operational deployment activities for staff at assigned installation

  • Executing non-event Activities at assigned installation

  • Travel management activities for staff at assigned installation

  • Developing coverage model for assigned installation

  • Schedule field staff training at assigned installation

  • Execute order review and inventory management activities at assigned installation

  • Participate in weekly leadership teleconferences/virtual meetings

  • Inform installation staff about new policies, procedures and operational guidance

  • Execute quality management activities at assigned installation and across the program

  • Deliver onsite activities and execute post-event data collection activities

  • Deliver new employee training to prepare new program members for delivering the approved curriculum

Required Skills:

  • Understand and apply adult learning theories

  • Understanding of VA benefits programs

  • Understanding of transitioning Service member populations

  • Experience using Microsoft Office suite of tools

  • Strong customer management and support skills

  • Experience delivering interactive workshops and training to live audiences


Preferred Skills:

  • Knowledge of the military and experience working with military clients

  • Understanding of current veteran issues and challenges pre- and post- transitions

Required Experience:

  • Bachelor’s degree or 5 – 7 years’ equivalent work/military experience

  • Preferred emphasis in Training, Education, Career Counseling, or HR

  • Appropriate certifications

571-781-Gi4U (4448 )

Leesburg, VA USA

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